Bachelor’s degree or equivalent relevant experience required.īachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.Must be able to influence other areas to achieve business goals The position reports to a Service Manager and is accountable for achieving individual and supporting team goals. Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professionalįorthright and ethical manner. Proactively improve expertise through continuous learning and certifications Performance indicators for assigned customers/accountsĬhampion utilization of remote support tools to proactively improve instrument up time Successfully achieve the established business metrics including service sales, cost of service and key Resolved efficiently and satisfactorily while exceeding customer needs Partner cross-functionally and internally while maintaining positive relationships and ensure issues are Service Bulletins and repair by documenting following up and closing calls as per Abbott Diagnostics quality system Provide superior customer service through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situationsĭelight our customers by providing support including installation Preventive Maintenance Technical Responsible for implementing and maintaining the effectiveness of the quality system. Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.Ĭ) complete instrument training across geographical IRL. Within the local performance partnership teams (P2T). Responsible to work cross functionally to achieve customer satisfaction through direct communication Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Providing on-site critical account support inside and outside of district boundaries. Travel for support of other territories and training Time, territory, and inventory management Work effectively within a diverse and dynamic team environment Integrate effectively into the service team: Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott. Maintain a safe work environment following laboratory safety guidelines Understand and practice regulatory and compliance procedures Understand and follow Quality System by accurate and timely documentation of complaint resolution Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database Provide direction and develop mentoring skills to mentor Support field personal and District business objective and goals Responsible for providing on-site support to ADD customers Represent Abbott Diagnostic Division to its customer: Go above and beyond to respond to customer needs by partnering with sales marketing and other functional areas while adhering to current compliance guidelines. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Relocation assistance is not authorized for this positionĮmbrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Qualified candidates must currently live in the Dallas, TX area. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.Ī company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.Ī company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. You’ll also have access to:Ĭareer development with an international company where you can grow the career you dream of.įree medical coverage for employees* via the Health Investment Plan (HIP) PPOĪn excellent retirement savings plan with high employer contribution
Abbott diagnostics field service engineer full#
We’re always looking towards the future, anticipating changes in medical science and technology.Īt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
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